We strive to fulfil our vision with passion and to the highest possible standards of effectiveness and integrity. But we know we don’t always get everything right first time. Your feedback helps us to improve.
We will take your complaint seriously, address it in a fair and objective manner, and respect your privacy and the confidentiality of the information you provide. All complaints are recorded in a complaint register and reported to our governing body where appropriate.
If you have a general complaint or feedback about our work, contact us here.
If your complaint relates to one of the specific areas of our work below, or you believe we have breached one of the Codes of Conduct to which we are a signatory, please see the relevant section below to find details of:
To raise a concern about suspected wrongdoing occurring within Act for Peace that does not directly affect you please refer to the Act for Peace Whistle-Blower Policy.
We are committed to the highest standards of transparency, accuracy, truthfulness, integrity and best practice in our communications and fundraising activities. You can find out more about this commitment in our Marketing, Communications and Fundraising Policy.
If you have any queries or complaints about our communications and fundraising activities, or wish to opt-out of future communications, please send us a message here.
We are committed to adhering to best practice standards in fundraising, and compliance with the Fundraising Institute of Australia’s Code of Ethics and Professional Conduct and Principles and Standards of Fundraising Practice. You can find out more about the Principles and Standards, or make a complaint if you believe we have breached these standards, via the FIA website.
We are committed to providing high-quality humanitarian, development and advocacy programs and to working in an open and transparent way that is accountable to the people we serve. The Act for Peace Complaints Policy aims to recognise, promote and protect stakeholder rights, including the right to raise a concern, give feedback and/or complain. The feedback and complaints handling process has been designed to be as effective, safe, confidential and accessible to all stakeholders as possible, irrespective of their gender, status or background and without prejudice to their future participation in our programs.
To give feedback or make a complaint about our program work please see Section 8 of our Complaints Policy or email email@example.com.
Act for Peace is committed to the safety and well-being of all children. We take our duty of care seriously and will aim at all times to provide the safest possible environment for children. We will take all concerns and reports of child abuse seriously and immediate action will be taken. If you are concerned for the safety of a child, please follow the reporting framework detailed in the Act for Peace Child Safeguarding Policy.
Act for Peace is a member of the Australian Council for International Development (ACFID) and a signatory to the ACFID Code of Conduct. The code is a voluntary, self–regulatory sector code of good practice. It aims to improve international development outcomes and increase stakeholder trust by improving the transparency and accountability of signatory organisations. Act for Peace is committed to full adherence to this Code.
Complaints relating to a breach of the code may be lodged with the ACFID Code of Conduct Committee via the ACFID website www.acfid.asn.au
If you have general feedback or questions, we’d love to hear from you.