We are open, transparent and want to hear from you

We strive to fulfil our vision with passion and to the highest possible standards of effectiveness and integrity. But we know we don’t always get everything right first time. Your feedback helps us to improve. 

We will take your complaint seriously, address it in a fair and objective manner, and respect your privacy and the confidentiality of the information you provide. All complaints are recorded in a complaint register and reported to our governing body where appropriate. 

If you have general feedback about our work, contact us here.

 

Our local partner in Kenya, RefugePoint, are delivering life-saving food assistance to ensure refugees living in the urban environment can live in safety, with dignity, while displaced. Ben Littlejohn / Act for Peace

If you wish to make a complaint, please download the Act for Peace ‘How to Make a Complaint’ summary sheet for more information.

We will take your complaint seriously, address it in a fair and objective manner, and respect your privacy and the confidentiality of the information you provide. All complaints are recorded in a complaint register and reported to our governing body where appropriate.

Download our complaints policy here.

Should you feel uncomfortable lodging your complaint direct to Act for Peace, you can opt to make your complaint via Stopline. Stopline is an external complaints and whistleblowing service engaged by Act for Peace to support safe handling of complaints and investigations. 

Make a specific complaint

If your complaint relates to one of the specific areas of our work below, or you believe we have breached one of the Codes of Conduct to which we are a signatory, please see the relevant section below to find details of: 

  • Specific Act for Peace policies and Codes of Conduct. 
  • Where or to whom complaints can be made, including organisations external to Act for Peace. 
  • Information required, confidentiality and the complaints handling process, including how you can get feedback on the status of your complaint. 

To raise a concern about suspected wrongdoing occurring within Act for Peace that does not directly affect you please refer to the Act for Peace Whistle-Blower Policy and the Act for Peace ‘How to Make a Complaint’ summary sheet.

Our Communications and Fundraising Activities

We are committed to the highest standards of transparency, accuracy, truthfulness, integrity and best practice in our communications and fundraising activities. You can find out more about this commitment in our Marketing, Communications and Fundraising Policy. 

 If you have any queries or complaints about our communications and fundraising activities, or wish to opt-out of future communications, please send us a message here. 

Fundraising Institute of Australia’s Code of Ethics and Professional Conduct

We are committed to adhering to best practice standards in fundraising, and compliance with the Fundraising Institute of Australia’s Code of Ethics and Professional Conduct and Principles and Standards of Fundraising Practice. You can find out more about the Principles and Standards, or make a complaint if you believe we have breached these standards, via the FIA website. 

Our Humanitarian, Development and Advocacy work

We are committed to providing high-quality humanitarian, development and advocacy programs and to working in an open and transparent way that is accountable to the people we serve. The Act for Peace Complaints Policy aims to recognise, promote and protect stakeholder rights, including the right to raise a concern, give feedback and/or complain. The feedback and complaints handling process has been designed to be as effective, safe, confidential and accessible to all stakeholders as possible, irrespective of their gender, status or background and without prejudice to their future participation in our programs. 

To give feedback or make a complaint about our program work please see Section 8 of our Complaints Policy, the Act for Peace ‘How to Make a Complaint’ summary sheet or email complaints@actforpeace.org.au. 

Child Safeguarding

Act for Peace is committed to the safety and well-being of all children. We take our duty of care seriously and will aim at all times to provide the safest possible environment for children. We will take all concerns and reports of child abuse seriously and immediate action will be taken. If you are concerned for the safety of a child, please follow the reporting framework detailed in the Act for Peace Child Safeguarding Policy. 

ACFID Code of Conduct

Act for Peace is a member of the Australian Council for International Development (ACFID) and a signatory to the ACFID Code of Conduct. The code is a voluntary, self–regulatory sector code of good practice. It aims to improve international development outcomes and increase stakeholder trust by improving the transparency and accountability of signatory organisations. Act for Peace is committed to full adherence to this Code. 

Complaints relating to a breach of the code may be lodged with the ACFID Code of Conduct Committee via the ACFID website www.acfid.asn.au 

Contact us

If you have general feedback or questions, we’d love to hear from you

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The international humanitarian agency of the National Council of Churches in Australia.

Act for Peace acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging and extend that respect to all other Aboriginal and Torres Strait Islander peoples.

© Copyright 2021, Act for Peace Ltd ABN 86 619 970 188

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The international humanitarian agency of the National Council of Churches in Australia.

Act for Peace acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Owners of country throughout Australia and recognise their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging and extend that respect to all other Aboriginal and Torres Strait Islander peoples.

© Copyright 2021, Act for Peace Ltd ABN 86 619 970 188